Special Needs Passenger Services

Simferopol Airport pays the maximum attention to the passengers with special needs and creates all possible favorable conditions for people with disabilities.

You can book for special assistance 48 hours prior to the departure.

Telephone

+7 978 914-19-19

E-mail

ccheck-in@sipair.org

When applying for service, please provide the following information:

• Date, time and number of your flight
• Airline name
• Details about your special needs
• Information about availability of a wheelchair: dimensions, ability to fold, battery
• Information about availability of crutches or assistance dog
• Services you need

For passengers with disabilities Simferopol International Airport offers personal assistance when they are in the terminal, while boarding and disembarking from the aircraft.

You can report your arrival at the airport by using the call buttons (notifications) located at the entrances to the terminal (to the right of the entrance doors).

Meeting place for passengers with disabilities located nearby information desk in the arrival area. We are trying to make your stay at the airport as comfortable as possible and provide everything you need:

• Terminal is designed taking into account the basic needs of passengers with limited mobility and is equipped with facilities for access to the check-in and departure area, which a passenger with disabilities can use independently (passenger seats are located at the information desk on the 1st floor).
• The waiting area of the escort agent for passengers with disabilities is located on the 1st floor near the escalator.
• Wheelchairs provided to passengers are available for use without charge on the territory of the terminal.
• The inspection of passengers with limited mobility and their luggage, as well as the inspection of their accompanying persons, including employees of a specialized department of a service organization, carried out at the entrances to the airport.
• Passengers with limited mobility (on crutches, in wheelchairs, on stretchers, etc.) are subject to manual inspection. The person accompanying disabled passenger go through security on a general basis. Passengers with implanted devices that stimulate cardiac activity are directed to a manual (contact) screening method without the use of technical and special means.
• After passing the border officer of a specialized unit of the serviced organizations, delivers passengers with limited mobility to the control area (pre-flight screening point), where the control passes the pre-flight screening. Further, the employee delivers passengers in specific exit of arrival to the place of arrival.
• Boarding and disembarkation from the aircraft is carried out with the help of ambulifts or ladder. When passengers with disabilities arrive, an agent will meet you at the aircraft. He accompanies passengers with limited mobility to the baggage claim area and helps them get their luggage. Further, the agent accompanies the passenger to the vehicle at the station and assists in boarding the vehicle and loading luggage.
• After passing the border control, an employee of a specialized subdivision of the service organization delivers passengers with limited mobility to the control zone (pre-flight screening point), where they undergo a pre-flight screening. Next, the employee delivers passengers to the boarding waiting area to the specific exit no later than the boarding start time.
• Embarkation and disembarkation from the aircraft is carried out with the help of ambulifts or air bridges. When passengers with disabilities arrive, an agent will meet you at the aircraft. He accompanies passengers with limited mobility to the baggage claim area and helps them get their luggage. Further, the agent accompanies the passenger to the vehicle at the station square and assists in boarding the vehicle and loading luggage.
• All elevators located in the airport complex have an increased width of doorways, sound notification, elevator call buttons. Buttons inside the cabins are duplicated with Braille symbols.
• The airport is equipped with toilet facilities for passengers with limited mobility.
• You can get information about transport timetable at the ticket office in the arrivals area, as well as at the information desk of the airport.